Counterfeit parts: Let the buyer beware - Transmission Digest

Counterfeit parts: Let the buyer beware

There is a Latin term handed down from English common law: “Caveat Emptor,” which means “let the buyer beware” of what is purchased. In this era when purchasing parts and other products online is becoming more common, that cautious approach to purchasing is of particular importance.

Recently Transmission Digest participated in a discussion with a supplier in our industry. They had been taking perplexing technical calls on their products. Only after some time did they realize the products in question were not theirs. That began an internal investigation that eventually led them down the rabbit hole of online e-commerce sites such as eBay and Amazon. 

There, they noticed dozens of listings of their products for sale. Upon closer inspection, it was apparent many of these products, though being advertised with their brand and part number, were not in fact their parts. What followed turned into days and eventually weeks of online sleuthing and backtracking information.

At the end of the research road, what they discovered was a single entity out of China using various UPS stores as their U.S. address with over 70 different stealth eBay accounts and dozens more on Amazon and Walmart, selling counterfeit products using more than a single well-known name brand.

To be clear, these are not the generic parts to which many turned when the supply chain challenges were at the most troubling level. The products examined were entirely misrepresented as being a branded kit from a trusted manufacturer.

Spotting counterfeit products is usually as easy as knowing the distributor/vendor. Reliable and well-known parts are available from known industry distributors, including known internet marketplace distributors. If you have a doubt, most suppliers maintain a list of distributors on their website or will verify one with a simple email or phone call to the brand manufacturer/supplier.

It’s worth noting that a part or kit represented on an online marketplace site as being an ABC part isn’t warrantied by ABC unless it is truly ABC’s product. Builders beware and know the source of parts you’ve purchased on the internet. Keep receipts as proof of purchase should a product warranty issue arise.

You May Also Like

What 105 years of history has taught Camargo Transmission

Camargo Transmission, in Mount Sterling, Kentucky, first opened in 1918, when original owner William Cockrell returned home from World War I. For a company that opened its doors just four years after Archduke Franz Ferdinand was shot to have weathered not just the Great Recession of 2007-08, but the Great Depression of the 1920s itself,

Camargo-100thAnniv-1400

Camargo Transmission, in Mount Sterling, Kentucky, first opened in 1918, when original owner William Cockrell returned home from World War I.

For a company that opened its doors just four years after Archduke Franz Ferdinand was shot to have weathered not just the Great Recession of 2007-08, but the Great Depression of the 1920s itself, as well as countless other ups and downs of history—well, they must be doing something right.

2023 Reman Suppliers and Product Matrix listing

Each year, Transmission Digest provides a listing of suppliers of remanufactured transmissions, as well as a product matrix. Both of these can be found in the images below – click on each image for a closer look. Related Articles – Shop organization: Tools in a tube – Shop profile: DL Transmissions has leveraged a new

Shop organization: Tools in a tube

Every shop has a special location. Sometimes it’s a shelf, sometimes it’s a drawer. It’s where we keep all the “tools” that come in a tube. They’re usually community property, except for the occasional extra expensive items that reside in a manager’s office. Related Articles – A long journey to success at New Jersey’s Wholesale

Tools-in-a-tube-feature-6.23
Shop profile: DL Transmissions has leveraged a new location into significant success

Location, location, location. It’s commonly cited as a real estate motto, but really, it’s essential for any type of business. Whether it means being in close proximity to as many customers as possible or simply being in a visible or noticeable location, it can be a key to success for a transmission repair shop. After

Shop profile: Colorado Engine has built a name for itself focusing on the whole powertrain

Colorado Engine may have “engine” in the name, but transmissions are also a key component of the business for a shop that deals with the entire powertrain. Started in 1983 as a wholesale warehouse distributor for factory remanufactured engines and transmissions, in 2000 they opened an install center, according to owner George Anderson. Related Articles

Other Posts

Doing the little things right at Habby’s Transmissions

Habby’s Transmissions started as a radiator shop. When Warren Frie bought it in 1975 (keeping the name Habby’s from the previous owner), it took until the mid-1980s until he saw an opportunity in the transmission repair market, and transformed the business. Related Articles – Transtar promotes Anna Gluck to Chief Human Resources Officer  – Sometimes,

family
12 transmission jack safety tips

A transmission jack is a must to remove, install or move transmissions, transfer cases and transaxles in a shop. These jacks save backs and time, but they are powerful multitask lifting systems so they must be operated correctly, with safety being the first priority. Related Articles – Going the extra mile: Price’s Garage builds on

techtip-1400
Going the extra mile: Price’s Garage builds on a family legacy

Joshua Price grew up in the transmission industry — so much so that he used to take copies of this very magazine to school with him. Related Articles – Top 20 Tools and Products: The Winners – Performance supplier listings 2024 – Shift Pointers: What to do when the 62TE TRS tab breaks “I’ve been

Rolling with the changes: How Mister Transmission plans to continue growing in its 60th year and beyond

Tony Kuczynski may be on the executive side of the transmission industry these days, but having gotten his start as a technician, he has experience with both the business and the technical side of things. Related Articles – Can you jump-start an EV? – Gray Tools introduces insulated hex bit socket set – Deloitte study:

Mister-Transmission-5-1400