Reman U: The importance of company culture
Deep-rooted culture. Shared values. Common goals. Teamwork. Family. Friends. Commitment. These are just some of the things that make us successful. When we hire a new employee, we look so much further than the basis of “Can this person do the job?” We bring people in who we’d like to have a beer with, someone
Take Ownership
Ownership is something puts me on a different level.
The Tale of the Sprinting Hippo
Instead of looking at our entire workload as a never-ending pile of features to build, integrations to create and automations to… well, automate, we just look at it as a series of 2-weeks-worth lists of projects to accomplish.
Remodel, Renovate, Redesign
Anyone who’s ever taken on a large home remodel knows the time, stress, money, unforeseen challenges and people management that comes with the new look. The amount of time spent planning, strategizing and anticipating simply cannot account for the mold that it turns out was under the floor or the delayed shipping on that tile you picked out, or the endless humidity that prevents the wallpaper from sticking.
The Aggressive Sale Doesn’t Sell
Andee Fromm describes the importance of not being too aggressive in sales.
Is Your Team Performing or Storming?
When there’s a lack of harmony on a team, chances are everyone is aware of it on some level, even if it’s just a vague sense of something’s not quite right.
Building a Positive Attitude, Building Your Bank Account
Negative attitude, for that matter, is perhaps more contagious that positive attitude. It’s why one negative coworker can ruin the mood of the entire team the minute they walk in the door. Positive attitude has to be on purpose.
Keep Your Customer Service Hot
A couple of weeks ago, my furnace kicked off sometime in the middle of the night. In the morning, it was cold. Really cold. And I have a baby. We solicited the advice of friends and family, tried those little tricks you should try, and then began the calls to see how soon someone could get to our house to help a stressed family out.
Fish Stink From the Head
One of Sam’s most frequent reminders to ETE’s leadership is “fish stink from the head.” What Sam means is that the worst smelling part of a dead fish is its head. But what Sam really means is that most problems within a company can be traced back to its leadership.
Fire Your Center Manager
Here’s the hard part: ask yourself, “Does my center manager meet those expectations? Do they have what I need them to have in order to represent my brand and conduct business in a way that makes me proud?”
Not All Customers Are Good Customers
In defining a good (or bad) customer, you need to determine the factors that matter to your company. It is important to consider and evaluate the specific factors that impact your business, and how it should view its customers.
If You Like It Put Your Brand On It
Our name is on a lot of stuff: stickers, hats, shirts, lanyards and, of course, pens. It’s also on some pretty niche stuff: Klement’s beef snack sticks (“Nice to Meat You”), VIN decoding mouse pads, beer mugs, bobble heads – and we come up with new, interesting stuff to brand all the time, partly because our favorite customers, vendors, and even our own employees really like cool, new stuff. Who doesn’t?
