I heard a report recently on NPR (National Public Radio) that said, “Doctors are not good listeners; that is why a lot of unnecessary tests are done.”
When I heard that I said to myself, “That is true in our field too.” If we don’t listen well to the patient we may misdiagnose. Let me tell you about something that happened to me just recently that emphasizes this point. We had a customer sent to us by a local general-repair shop. He was a student here for the winter break visiting his family and was about to leave when he started to have transmission problems on his 1998 Mercedes M320.