Telephone Techniques Archives - Transmission Digest
Elevate Yourself from Order-Taker to Salesperson

Every time you answer the phone, you have an opportunity and a choice.

The opportunity: Somebody is calling you because they need or want something.
The choice: You can give them information or you can give them a reason to buy from you.

Before you answer that next call, think “What’s my goal?” Hint: If your goal is to give them prompt, courteous information, you’re only a fraction of the way there.

“What Do I Do When the Phone is Ringing Off the Hook?”

This is article is part of a series of reader submissions, questions, and topic suggestions. I like answering your emails because they are real world and they may relate to your job, your life and your sales efforts. If you have more questions, my inbox is open.