I have to start with the telephone procedure. I know that might sound pretty elementary to some of you, but I have been in a lot of shops that do not have one, the smaller ones especially. They just shoot from the hip. That’s why they lose the game on the telephone. If you want a telephone procedure you can get one if you try. AAMCO wrote one 60 years ago, and every franchise and major independent shop since has copied it in one way or another with some small differences and changes over the years. If you can’t get a copy of one, you can come to my website. I am working on a new one and I will send it to you. The point to having a telephone procedure is that it gets you organized. Guys who shoot from the hip don’t know it, but it is much easier to sell off a telephone procedure.