Understaffed Shops Make for Underserved Customers
When the shop is understaffed, owners and managers turn down work. Often they don’t know they are doing it and they will never admit that they are chasing customers, but that’s what they’re doing by not trying very hard to sell a job or by stalling customers off to a point where some of them just go away – all because they are understaffed and don’t know how they will get the work out after they’ve taken it in.
