Attitudes and Altitudes
Have you ever considered that maybe your attitude as the shop owner is the root cause of the bad attitude your customers have when they come in, like this customer? Let me explain what I am talking about. After the customer calmed down and left, the manager showed me a folder with restraining orders the owner had filed against previous unruly customers. I had never seen that before. That was a new one on me. I went to the owner and asked the owner what he was going to do about this customer and he said did not know. He just knew he was not going to give him his money back.
