Shop Management/Marketing
Trusting your customers part 2
The reason why the people of Good Eggs did such a good job at earning my loyalty is because of...
The reason why the people of Good Eggs did such a good job at earning my loyalty is because of...
I’ve been standing in line for 30 minutes or so by the time I realize I may not get to...
If I encounter a sales rep who even remotely sounds like he’s trying to feed me B.S., I’ll take my...
I hate managers who brag on themselves to the customer. Makes me want to puke. They are absolutely missing the...
A two-way conversation in which both parties are giving and receiving information is a dialogue, and it’s what is needed...
Words are all we have, but the right words can be a very effective weapon. Look at it this way....
Unless you’re a one-man or -woman business, there are multiple people, touchpoints and experiences that connect your customers to your...
The level of service provided to customers is usually mandated by a business owner or very high-level manager. Most of...
The way we sound, look and act along with the way we keep our shops goes a long way toward...
One of the great things about being a mechanic is that we usually aren’t afraid to tackle any mechanical challenges...