Great Customer Service: The Dream and the Reality
We recently got a call on our tech line from a customer who had bought an F5A51 unit for a 2003 Kia Sedona. Their sole concerns were delayed engagements and sluggish shifting when hot. The vehicle was in a remote location several hundred miles away. After going through our trouble tree, we determined that this customer had an internal transmission issue.
Morning Sickness – Well, Sort Of
At ATSG we have received several calls on the 5R55N/W/S transmission in the new Lincoln LS, Jaguar, Ford Explorer or Mountaineer concerning a complaint of delayed or no engagement. The condition occurs most often during first morning startup, under extreme cold-temperature conditions, and the transmission may engage if the throttle is snapped wide open.
