Verify What the Scan Tool is Telling You - Transmission Digest

Verify What the Scan Tool is Telling You

The subject vehicle is a 1999 Chevrolet Tahoe. It came to us on a wrecker, as the customer was not comfortable driving it to us. The concern was stated as harsh shifts and a check engine light on. The vehicle was brought into the shop and the fluid level and condition were checked. The fluid level was full but the fluid had a strong burnt odor and was discolored. A quick scan of the computer revealed code P1870, “transmission component slipping.”

Verify What the Scan Tool is Telling You

R&R Tech

Author: Dana Deeke
Subject Matter: Diagnosis
Issue: Failing PCM

R & R Tech

  • Author: Dana Deeke
  • Subject Matter: Diagnosis
  • Issue: Failing PCM

Every now and then we run across a vehicle that has a concern we have seen many times before and we almost automatically try to diagnose it by memory; it’s almost like a reflex we develop over time. Of course as we all know too well, this can lead you down the wrong path if you stray away from complete testing and verification.

The subject vehicle is a 1999 Chevrolet Tahoe. It came to us on a wrecker, as the customer was not comfortable driving it to us. The concern was stated as harsh shifts and a check engine light on. The vehicle was brought into the shop and the fluid level and condition were checked. The fluid level was full but the fluid had a strong burnt odor and was discolored. A quick scan of the computer revealed code P1870, “transmission component slipping.” We now knew what was causing the check engine light and harsh upshift concern. From here I left the scan tool attached and went for a short road test to try to further verify the concern. Just as the code had indicated, the scan data showed the TCC turning on, the duty-cycle start to ramp on (eventually getting to full duty cycle), and the TCC slip parameter still showed an abnormal level of slip.

At this point it appeared that the PCM was commanding the TCC on, and the duty cycle was increased in response to the slip that was sensed; however, the rpm was not coming down as expected and the P1870 would then set. It appeared that we may have had some sort of mechanical failure of the torque-converter clutch system. We do see that from time to time. This is where some more questions for the customer can help. Whenever possible, I like to try to find out the history of the vehicle I am working on, as it can lend clues to the failure. In this case, I was glad I was able to find out some good info.

This truck had the transmission replaced not too long before it came into our shop. As we learned more from the customer, it became clear that there was a pattern present. By now you may have guessed that the previous failure also involved the P1870 code! It was time to look at this issue a little more closely.

I looked around through TSBs and found all the typical failures you see with this code. I also ran it past the guys in our technical division. They get calls from all kinds of shops and can be a great resource for information. Everything I looked at pointed to a mechanical failure, but I was starting to doubt this with the information I found out about the previous failure, and the same code being present. Could two transmissions have the same failure? Absolutely possible, but sure seemed unlikely.

I pulled up the wiring diagram and connector views for the PCM. The PCM is located on the driver’s side fender well, so it is easily accessible (Figure 1).

I decided to try to verify that the on/off solenoid was working and being commanded to work. Both the TCC on/off solenoid and the TCC PWM solenoid are located on the valve body on this transmission and would require dropping the pan to access them. I decided to start my testing at the PCM (figures 2 & 3).

Connector C1 (blue) at the PCM contained the TCC on/off solenoid control on pin 10, which was a tan/black wire. C2 (red) contained the TCC PWM signal wire on pin 7, which was a brown wire (Figure 3). Checking from the PCM with a DMM I was able to verify that the signal was getting to the on/off solenoid, and that the solenoid was indeed turning on.

Next I ran the vehicle on the hoist while watching the TCC data. I have used this strategy before with gear-ratio codes to see if they would reset on the hoist without the weight and load of the vehicle. The PCM scan data showed TCC solenoid turning on, and TCC PWM solenoid start to raise the duty-cycle to full, just like on the test drive, but my TCC slip rpm was still high. That seemed strange, no load/full duty-cycle was showing as much slip as driving with a load on it. You would think if there were an actual slip, the degree of slip would be affected by the load, or lack thereof.

What about that PWM solenoid and the signal to it? Again, I went to the PCM, this time commanding the duty cycle while monitoring it with the DMM, there was no signal present (Figure 4)! The PCM was showing scan data that made it look like everything was operating as it should be, but there was no actual signal coming from the PCM even though it showed otherwise on the data stream. It could recognize that the slip was not coming down with the duty cycle going up, and would set the code. At this point it sure looked like we may have a failing PCM. I wanted a second opinion, so I relayed all the information to our lead tech, going over everything that had happened up to this point. He agreed that it sure sounded like the PCM had a problem so I decided to pull the trigger.

A new PCM was ordered, installed and programmed. Several test drives at highway speeds were performed, and the truck showed no TCC slip, and no codes returned. This is the first time I had run into this sort of thing causing this code and symptom, and I can see where it would be very easy to assume that the problem was inside the transmission. Given that everything on the scan tool looked good, countless other vehicles are fixed with a transmission when they act like this. I can only assume that the transmission had already been replaced for this reason once before. It’s always a good idea to verify that what the scan tool is displaying to you is actually what’s taking place. False information results in incorrect diagnosis.

You May Also Like

Dealing with the increasingly common pin-fit problem

I want to talk a little bit about a common diagnostic misstep or overlooked problem that is prevalent in the automotive repair industry and seems to be on the rise. Pin-fit or tension can deal us a fit sometimes (pun intended), especially if we do not have the proper tools to determine if this mode

RR-Tech-September-FIG-1-1400

I want to talk a little bit about a common diagnostic misstep or overlooked problem that is prevalent in the automotive repair industry and seems to be on the rise. Pin-fit or tension can deal us a fit sometimes (pun intended), especially if we do not have the proper tools to determine if this mode of failure might be the cause. I have a couple of case studies to share that I have seen recently, and will share some testing protocols that I have used over the years to attempt to correctly diagnose a related issue or a code. 

Watch: Replacing a transmission and components

Dave Hritsko and the team have already removed a full transmission in a previous video. This time, see an in-depth explanation of the parts, components, and steps in how they make the upgrade with a remanufactured transmission along with new aftermarket components with the help of students from Ohio Technical College. Related Articles – Can

Removing-a-Transmission-with-Dave-from-Transtar-1400
Watch: How to remove a transmission

Watch Dave Hritsko from Transtar and team members from Ohio Technical College as they remove an old transmission and replace it with a newly remanufactured transmission. Related Articles – Road to AAPEX season 2, ep. 9: The roads that connect us – Watch: CVT modules and programming – Watch: CVT fluid diagnostics

Back to square one: When a transmission replacement doesn’t fix the problem

The subject of this article is a 2002 Ford Ranger with a 3.0L V6 engine and 5R44E transmission. There were 191,622 miles on the vehicle when it arrived at our shop. The owner said that the transmission was not shifting correctly and the OD lamp was flashing. Related Articles – Don’t fear customer complaints about

RRfeature-1400
The technician’s duty to the customer

I want to talk about some of the recent trends of particular cars and trucks that we see showing up at repair shops for work to be done. It seems to be a perfect storm of high used car prices, lack of new car inventory, and a bit of economic uncertainty that brings us to

rr-feature-1400

Other Posts

Diving into electrical testing and wiring with the 948TE

We had a 2014 Jeep Cherokee come into our Bellevue, Neb. facility with a transmission that would not shift. This all-wheel drive vehicle was equipped with a 3.2L engine and a 948TE nine-speed transmission. Related Articles – 10L80 and 10R80 pump gear differences – Top 20 Tools and Products: The Winners – Performance supplier listings

RR-Tech-June-FIG-1-1400
Potential causes of an overheated transmission: It’s not always what you think

If a transmission starts overheating, the root cause must be something to do with the transmission itself, right? Not always. The following are a few examples where the transmission was not to blame. Related Articles – Shift Pointers: What to do when the 62TE TRS tab breaks – Diagnosing Ford 10R60, 10R80 and 10R140 series speed

A mysterious shudder: Locating a problem with no fault codes

It was a dark stormy night… well, not really; it was just an ordinary Tuesday. Related Articles – Complete the 2024 transmission shop survey for a chance to win a gift card – Think pink: Curtis Price strikes out on his own and has Liberty Transmission and Auto Care stand out from the crowd –

RRfeature-April-23
TCM trouble and the importance of being certain about parts replacement

It’s a tale as old as time. A vehicle comes in and, despite having been recently repaired by another shop, the vehicle owner’s concern is still present. In the case of this story, the vehicle came from a local shop we work closely with. The truck in question is a 66,000-mile 2006 Chevrolet Silverado 2500

RR-Tech-March-FIG-1-1400