The Transmission-Repair Twilight Zone
I have written an awful lot of technical articles over the years, and I thought it might be fun to go over some of the strange events that every transmission-repair shop experiences with customer relations, strange technical issues and the feeling at times that you are in the Twilight Zone. The important issue in handling weird events is to realize you are not alone, that everyone in our business has some similar experiences. It starts with ordinary everyday activity that soon descends into strangeness. Some of these tales are created by the human behavior that we need to deal with every day, whether it involves customers or others who hold themselves out to be professionals.
