Repeat Problems and Failures
Gauging the traffic and the topics of calls we receive on our tech line make it obvious that many problems result from missed diagnostics and failure to view the issue as part of a complete vehicle system that must interact correctly. The simple truth in our daily routine is that the vehicles we service grow more complicated and complex by the day. Be careful of the quick “rush to judgment” when approaching any customer concern, as the urge to remove and inspect components internally in many cases focuses your attention on the “effect” instead of the cause.
