Are We Speaking the Same Language?
If you are repairing transmissions for a living, you will invariably spend some time on the phone ordering parts and speaking with technical hotlines to assist in your diagnosis of problems. Having been on both ends of a tech line for over half a century and an equal amount of time buying parts, I have learned a whole new language. To be successful communicating with those entities, one must understand the language and be speaking about the same correct topic with whoever is on the other end of the conversation.
