time spent with customers Archives - Transmission Digest
What Is a Good Shrink Worth these Days?

Psychiatrists and psychologists charge an awful lot of money for an hour’s worth of their time. Unlike us, they really don’t fix anything quickly. They mostly turn it around on the patient and ask, “How do you feel about that and what do you think you should do about it?”

Can you imagine trying to ask your customers either of those questions? It would be the last time you ever saw them. They want us to diagnose and fix it right the first time, as fast and for as little as possible.

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