In business, it is very difficult and costly to operate in this regulatory minefield. It is also necessary to school yourself in operating a business properly to avoid litigation whenever possible. You are working on cars and trucks. The driver’s and passengers’ lives and well-being are in your hands. Any mistakes in repair procedures or defective parts can come back to haunt you and can become extremely expensive and time consuming to settle. You hear every day about automotive recalls that cost the manufacturers billions of dollars, such as defective airbags and faulty ignition switches that result in death and injury. The following are some tales from the past that may give you a better perspective on how to fine-tune your operations to avoid such disasters.
A few months ago I wrote an article about a transmission shop that was so poorly operated I didn’t know how it stayed in business. Well, guess what: It didn’t. I drove by yesterday, the signs were down and the place was locked up tighter than a drum. I was sad, but not the least bit surprised.