“Routine.” The word basically means to do the same things in the same order time after time. What’s interesting is that in the transmission or auto repair business that’s exactly what we need to do to be successful: Follow the same routines every time. There are routines for dealing with telephone callers, with customers as they come in, with diagnosing and pricing jobs, with calling customers to close sales, with handling price objections, with delivering the finished vehicle, and with following up after the work is completed.
Successful shop owners share certain traits, characteristics and methods of doing business. Here are the 12 that are the most prominent and mean the most to ongoing success.