A New DIY Era Is Upon Us
The face of our industry has changed so dramatically over the past several years, owing to the technology and the economy, that it’s hardly recognizable. Electrical and hydraulic systems continue to become more complex but customers can’t see it, nor do they care. All they want is what they’ve always wanted: someone to fix the problem. It doesn’t matter to them where the car was made or whether it’s an electrical or an internal transmission problem; they just want it fixed as inexpensively and as quickly as possible. Trying to explain in detail what it is and how you will fix it leaves them with that “deer in the headlights” look. You have to always be aware that this is your line of work, not theirs. They hopefully know theirs; they expect you to know yours so they don’t have to concern themselves with it.
