Motorists May Know Something They Don’t Know
A critical part of an accurate diagnosis by the technician relies on the initial interaction between the customer and a skilled service adviser. A good adviser knows how to get details about the problem from the customer, including valuable information that the customer might otherwise feel is insignificant or unimportant. Sometimes these details are the clues that lead us to the solution. Sometimes even the best adviser still can’t get all of the details from the customer, or at least up front.
