Auto Repair Shop Management Archives - Transmission Digest
The Rules of Selling in the Automotive Trades

Nobody in their right mind wants to spend anything to have a car repaired. They will spend to buy something they want but an auto repair is just not one of those things. It is a necessary evil.

We All Work in Customer Service

As luck would have it, the job I held next was primarily a glorified customer service representative position, except now, customers were called clients. I answered their questions, solved their problems, and provided them with statuses of projects. Although it wasn’t the right fit, I learned more about how companies interact with customers and clients, more of the inner-workings of a company, and how each role impacts another.