Selling value is easy once you’re in the habit. Here are some great ways to start (if you’re new, or a veteran who could use a tune-up)…
In This Issue
Lexus A761E Short Term CB
BMW Transfer Case Repair
Focus Shifting Issues
Experience we gain from solving problems generated in the transmission repair industry sheds light on various common failures and allows us to see trends that provide new products to solve design issues.
From 2011 on, Dodge has offered Ram 1500 pickup trucks equipped with the BW 44-44 transfer case. The 44-44 transfer case is a computer controlled “active” full-time transfer case.
The TCM is responsible for monitoring and controlling transmission operation through the use of various sensors, solenoids, relays, switches, etc. Computer management provides benefits such as precise shift timing, fault detection and increased fuel economy. But a more remarkable feature is the TCM’s ability to compensate for changes in engine performance, vehicle load, driving patterns and physical wear inside the transmission by adapting its control tactics.
For decades, the transmission repair industry has dealt with unending changes, ranging from weight (cast iron versus aluminum cases/components), fluids (natural versus synthetic blends) and sealing components to unit controls/calibrations.
Due to the ’70s oil fiascoes, the push for more gears, lighter units, less torque converter slippage, etc., all to enhance vehicle fuel economy and engine performance, has been growing exponentially over time. Add in a multitude of OE manufacturers and transmission designs, and the aftermarket repair industry has been faced with overcoming various obstacles just to repair a transmission.
This month, we will examine the 2015 Honda Fit and see what happened when it was redesigned recently. The Fit went on sale in the U.S. on April 20, 2006 as a 2007 model-year car. The first-generation Fit was replaced after only two model years by a new 2009 model and again in 2014 as a 2015 model. We will compare a 2009 to the new 2015.
We’ve all had to chase intermittent vehicle issues. What makes them so challenging is that you can’t fix what you can’t see. Sure enough, it always seems that the concern disappears when you’re trying to diagnose the issue in your bay.
This story is a similar case. We were diagnosing a 2002 Dodge Grand Caravan with a 604 transmission and 3.8L engine. Six months prior, the vehicle owner contacted us and said that the transmission would not shift and was starting off in 2nd gear. By the symptom description, the unit was likely going into failsafe mode. We scheduled an appointment, but the customer was a no-show.
Team building is a job that a transmission-shop owner has to do well if he is going to have any success – now or in the future. You see, if your employees can’t sell it and fix it, you are not going to last long in this industry. A transmission shop will pick your pocket quicker than anything you can imagine if you don’t know what you are doing. The problem is that employees come and go. That is just a fact of life. Recruiting the right employees is the key to your success now and, the key to any continued success you might hope to have in the future. At the end of the day, we are selling high-dollar labor to our customers. It is your number-one responsibility to recruit and hire the best employees you can find.
The other day while waiting for one of the forever traffic lights they have here to turn green I started studying the sign posted just outside the office of the automotive shop on my left. It read, “WE WILL BEAT ANY WRITTEN ESTIMATE BY 20-40%.” Really? What does that mean? Will they write their own estimate that’s 20-40% less, but is that just what they will write, not what they will charge? Will they just knock 20-40% off whatever the other estimate was? Will they actually do the job for that much less? Will they provide the same kind of quality for such a lower price if indeed they will ever actually sell the job at the lower price they are going to quote, or will they tell the customer who walks in after reading that sign that it only applies to certain types of cars or jobs and that his isn’t one of them?