How reading through service bulletins can turn a technician into the customer’s hero
Over the last 28 years of being a technician, I have developed the habit of checking for and reading technical service bulletins at the forefront of the diagnostic process, especially when an unfamiliar vehicle exhibiting blatant or straightforward concerns comes into the shop. I have found many valuable nuggets of information while reading over these
The diagnostic value of the scope
There was a time in my career when replacing a computer was touch and go. I always tried to do my due diligence and eliminate everything else as a possible cause before replacing the computer, but sometimes that wasn’t enough, and I would miss something along the way. That was long before I learned how
Don’t Assume; Be Systematic with Diagnosis
Like many of you, this time of year I am usually asked to assemble a variety of items and gifts for my family members. In light of these requests, I have spent a significant amount of time analyzing why we waste so much time assembling, disassembling and re-assembling items out of an unwillingness to simply read the instructions. Often this process results in leftover spare parts and frustration.
